Shipping policy
This Shipping Policy applies to all orders placed on our store. By completing a purchase, you agree to the shipping terms and conditions outlined below. We are committed to providing reliable, transparent, and efficient shipping services for all global customers.
Order Confirmation
Once you place an order successfully, you will receive an official order confirmation email that includes detailed information of your purchased items and complete shipping details (including recipient country, street address, house number, company name, unit information, etc.).
Please carefully verify all shipping information in the confirmation email immediately. If any errors or incorrect details are found, please contact our customer service team promptly for modification. If you do not receive the confirmation email within 24 hours after placing an order, please check your spam or junk folder first before contacting us.
Shipping Origin & Processing Time
All orders will be shipped from Poland or Hong Kong based on inventory availability and optimal delivery arrangement. We will process and dispatch all ordered items within 3–4 business days after your order is confirmed and payment is received.
Once your package is dispatched, we will send the official tracking number to your registered email address, allowing you to monitor your shipment status in real time.
Shipping Methods & Rates
We provide two professional shipping solutions to meet different customer needs: Standard Shipping and Express Shipping. All shipping rates and delivery timelines are specified as follows:
Shipping Method Note: Passive‑series products will be shipped via Standard Shipping. All other products will be shipped via Express Shipping.
Standard Shipping (15–30 Business Days)
Standard shipping utilizes the Universal Postal System, with an estimated delivery time of 15 to 30 business days.
The shipping fee is determined by your order subtotal:
- Order amount of $75.00 and above: Free Shipping ($0.00 USD)
- Order amount of $0.00 – $74..99: Shipping Fee $5.00 - $10.00 USD
Express Shipping (3–5 Business Days)
We ship all non‑Passive products by DHL express service, with an estimated delivery time of 3 to 7 business days.
Shipping fees are calculated based on package weight:
Package weight: 0kg – 1kg: $35.00 USD
Package weight: 1kg – 2kg: $43.00 USD
Package Tracking
You can track the real-time logistics status of your package anytime via our official global tracking platform. Our system supports real-time updates for over 3500 global carriers, ensuring accurate and transparent shipment monitoring:
Tracking Link:https://www.17track.net/en
Simply enter your exclusive tracking number to view the full delivery progress, including shipment departure, customs clearance, transit and final delivery status.
Delivery and Title
a) Unless otherwise agreed to in writing, all products are shipped Incoterms 2010 - FCA Shipping Point. Subject to seller's right of stoppage in transit, delivery of the products to the carrier will constitute delivery to buyer and title and risk of loss will pass to the buyer.
b) Seller will make reasonable efforts to initiate shipment and schedule delivery as close as possible to the buyer's requested delivery date(s). Buyer acknowledges that delivery dates provided by the seller are estimates only and that seller will not be liable for failure to deliver on such dates.
c) Selection of the carrier and delivery route will be made by the seller unless specifically designated by the buyer.
d) Seller reserves the right to make deliveries in installments. Delay in delivery of one installment will not entitle the buyer to cancel any other installment(s). Delivery of any installment of products within thirty (30) days after the date requested will constitute a timely delivery. Delivery of a quantity that varies from the quantity specified shall not relieve the buyer of the obligation to accept delivery and pay for the products delivered.
e) Deliveries shall be made during normal business hours Monday through Friday. One attempt to deliver will be made. Should delivery need to be rescheduled, any additional costs incurred for redelivery and/or storage fees will be charged to the buyer. Seller shall use reasonable efforts to make timely delivery but shall be excused from any delays arising out of causes beyond its reasonable control. Any specific delivery dates that may be stated are approximate.
Customer Support
If you have any questions, inquiries or concerns regarding our shipping rules, delivery progress, tracking issues or fee standards, please feel free to contact our professional customer service team for assistance.
Support Email: support@acasom.com