Політика відшкодування коштів

Our MODVOR store has a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unused, with original tags attached and in its original packaging. Photo proof of the product’s condition is required, and you will also need your receipt or proof of purchase.

To start a return, you can contact us at support@modvor.com. Please note that returns will need to be sent to the following address: 4/12 Marie Curie‑Sklodowska Street 20‑029 Lublin Poland

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@modvor.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / Non‑Returnable Items
Certain types of items are not eligible for return, including custom‑made and non‑standard products. In addition, final‑sale goods, clearance items, and any items explicitly marked as non‑returnable cannot be returned, except when they are received damaged or defective. Please contact us if you have any questions or concerns regarding your specific order item.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Shipping Costs
If the return or exchange is due to a product defect or error on our part, we will cover the return shipping costs. However, if the return is due to personal preference or a change of mind, you will be responsible for the return shipping costs.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@modvor.com.

Please note that this Returns policy may be subject to change, and it is recommended to review the policy on our website or contact our customer service team for the most up-to-date information.

If you have any questions or concerns regarding our Returns and Exchanges policy, please reach out to our customer service team for assistance.
Email: support@modvor.com